FAQ
PRICING, SHIPPING AND RETURNS
What currency are your prices in?
All prices listed are in U.S. dollars.
What are my payment options?
All orders are processed through PayPal.
Where do you ship?
I ship to all US States, but shipping prices will vary with item weight and location. Please note, all shipping charges are the responsibility of the buyer and will not be paid in part or in full by Robertson St Designs. While we regret any delays that may be caused by the postal processing in some states, we cannot be responsible for those delays. Please research your local rules before ordering.
When will my order ship?
Made To Order custom personalized pieces can take approximately 2-6 weeks to create and ship.
All Ready To Ship pieces are shipped within five business days.
Can I cancel my order?
Since many of the items are custom personalized unfortunately cancellations can not be accepted after production of item has started.
Ready To Ship items can be cancelled any time before shipping email has been received.
Can I return an item I purchased?
Custom personalized items can not be returned.
I want you to be totally happy with your order, and while I'm confident that my products will meet your expectations, I also understand that things don't always work out. So if you're unhappy with your order and it is not a personalized item, simply return the item in its unopened original packaging (within 10 days of purchase), and email me at [email protected] to arrange for a refund.
The item I want is sold out, when will it be available again?
On occasion, items may sell out, or restocking may be delayed. Just write me an email with the item detail (a picture would help also) at [email protected] and I will check with suppliers if a new stock is available.
Thank you for supporting my small business, it is greatly appreciated.